Remi Frequently Asked Questions
General Questions
How can I ship my impressions?
Send your approved impressions back with the prepaid label packed in your kit.
For a precise fit, mail back the impressions you were approved on plus every other try. Put them in the blue envelope with the prepaid UPS label from your kit, which lets us trace the parcel and handle your order fast.
1. Make sure your impressions got approved, then fill out the customer info card.
2. Put the impressions inside the blue envelope and attach the prepaid return label.
3. Put it in a mailbox or bring it to a nearby UPS location.
Return address:
3950 S Eastern Ave Ste 140
Las Vegas, NV 89119-5174
Can I return the Remi impressions kit?
Should your situation shift or something go wrong with your kit, we can arrange a return, an exchange, or a replacement kit. Contact us prior to sending anything back, and we will walk you through the right steps and fixes.
1. Contact support@Remi Wellness.com or call 1-800-234-1874.
2. Describe the problem (missing items, shipping trouble, and so on).
3. We will go over your choices and send return directions.
I have a 3D scan of my teeth already. Is it possible to use that for my order?
Yes, though our team has to review and approve it first.
Got a fresh 3D scan in STL format from your dentist or aligner company? Send it over and we will look at it. Prior to sending the email, double-check that the file names are accurate and match your tooth anatomy.
Share your email, or reach out to support@Remi Wellness.com with the subject line “STL Files – For Remi Review” and add a brief note describing the contents of your package.
When will my Custom Night Guard or Retainer arrive once I have ordered it?
Below is the standard schedule, plus a few add-ons that can make it faster.
1. We ship your impression kit
Standard: ships within 2 to 3 business days.
Optional: Jumpstart Impression Kit: expedited handling within 1 business day plus Priority shipping for your kit.
2. Take your impressions, then mail them to us
You will get an email once your impressions reach our lab.
3. We craft your custom device
Standard: 14 business days counting from when your approved impressions reach our lab.
Optional: Rush My Guard: cuts lab turnaround down to 4 business days after your impressions are received.
Want the fastest route?
Fast Track Impression Kit + Guard: bundles the two rush upgrades together. Your kit is handled within 1 business day and sent via Priority shipping, and once your impressions are back, your guard is produced in 4 business days.
You will hear from us throughout the process, and tracking details follow the moment your order is sent.
Do you ship internationally?
Not at this time. Our deliveries stay within the United States, covering Alaska, Hawaii, Puerto Rico, and U.S. Military APO addresses.
Our company is U.S.-based and growing, with expansion on the horizon. Once we begin shipping abroad, this page and the checkout will reflect it.
How do I manage my Remi subscription?
Sign in to your account whenever you want to skip, pause, adjust frequency, or cancel.
Adjusting your Remi Club subscription lets you schedule replacements around how much you really use them. Any edits apply starting with your upcoming shipment, and fresh confirmations will be sent to you.
1. Log in using your email at Remi Wellness.com
2. Open the Subscriptions tab to view the date of your next renewal.
For more questions, or to modify your subscription, send an email to support@Remi Wellness.com.
What happens if my Custom Night Guard or Remi Custom Retainer does not fit well or feels uncomfortable?
Our 45-night satisfaction guarantee has you protected. Should your Remi Night Guard or Remi Custom Retainer feel off, we will modify it or build a new one until it fits perfectly.
- Reach out to support inside 45-nights after your completed guard or retainer arrives.
- Share several clear pictures and our team will assess the fit.
- When necessary, we will mail you a fresh impression kit or help you make easy adjustments.
- Our dental specialists will examine it all and recommend the ideal way forward for a flawless fit.
Our aim is for you to be happy wearing it.
What should I do when an accessory arrives broken or defective?
These terms are for accessories alone. They exclude Custom Night Guards, Custom Retainers, and Whitening Kits.
- Snap some sharp photos and, if it helps, record a brief video showing the problem.
- Should you spot any physical damage, stop using the item and hold onto every part and the packaging.
- Keep your order number handy so we can verify warranty or return eligibility.
- Email everything to support@Remi Wellness.com or fill out this FORM.
What happens next
We look into your situation and get back to you in 24 to 48 hours. When a simple solution works, we will guide you through it. Otherwise, we will set up a replacement or a refund as our policy allows.
What steps do I follow to return a Remi product and get my money back?
We're glad to assist. Send an email to support@Remi Wellness.com that includes your order number, which item you'd like to return, a brief explanation of the problem, and pictures if it showed up damaged. Please hold off on shipping anything back until we respond, so we can give you the correct instructions.
Our team will check your order and whether it qualifies, and we will keep you posted along the way. Once the returned item reaches us and clears inspection, the money goes back to the payment method you originally used. Your bank might need a few more days before it appears.
Refunds on Custom Night Guards and Custom Retainers are governed by our 45-night satisfaction policy, which centers on tweaking or remaking the piece until it fits properly. Accessories and any non-custom products go through the regular returns procedure.
What if I have more questions?
Contact us anytime at support@Remi Wellness.com. We love hearing from our customers!
Phone support is also available at 1 (800) 234-1874 between from 8:00 AM until 4:00 PM PST (Monday through Friday), or by submitting our contact form HERE.
Custom Night Guard
When will I get my order?
We move fast to get your order out the door. After it leaves our hands, an email with more details will land in your inbox. How long delivery takes differs by where you live.
What are Remi Night Guards made of?
Remi Custom Night Guards are built from patented, premium dental-grade material that is safe and long-lasting, with no BPA, phthalates, methyl methacrylate, acrylic, latex, gluten, or silicone. Nothing harsh, and nothing that should concern you when it sits in your mouth every night.
Is Remi FDA-Cleared?
Yes. Remi offers the one and only full OTC night guard system, our at-home impression kit included, with complete FDA clearance for over-the-counter sale. Safety and effectiveness have been evaluated at each stage of how we work. Learn more →
Are both an upper and a lower Night Guard necessary? May I order a pair of identical ones?
One is enough, either upper or lower, not both. The simplest way to learn your favorite is to test each, so by default every customer receives one top and one bottom guard. Already know which you like? Tell us, and we will gladly make you a pair of the same type.
How do I take my Remi impressions?
It's simpler than it sounds. The Remi At-Home Impression Kit contains all you need along with clear step-by-step directions. Press putty into the trays, bite for roughly 4 to 5 minutes, then mail the impressions back in the prepaid envelope provided. Done. Here's a quick video walking you through it.
Is there a thicker night guard option if I grind hard?
Yes. If you grind heavily, we recommend the 2mm thickness, our thickest and most durable option. 1mm and 1.3mm are also offered, based on your needs. Scan the QR code listed in the Online Customer Information Card that ships with your Remi At-Home Impression Kit to choose your thickness.
What should I do if I mess up when taking my impressions?
Errors occur, and there is no need to stress! Two of every item come in the box in case you want another attempt. Unsure about the result? Simply email us a photo at impressions@Remi Wellness.com and someone on our team will answer in 24-48 hours. Need extra supplies? Just say so.
How soon will my completed Custom Night Guard reach me once the order is placed?
Since each product is made to order, expect your Custom Night Guards about two weeks once your impression kit reaches Remi HQ. Add Rush Lab Service and we will speed up manufacturing of your custom night guard or Retainer and ship it with priority, so it gets to you within just 4 business days (holidays excluded).
What is the best way to clean and look after my Custom Night Guard?
Keeping your Custom Night Guard clean is essential for stopping bacteria from accumulating and avoiding smells and possible mouth health problems. We recommend two ways to get it properly clean:
- Ultrasonic Cleaning - An ultrasonic cleaner, such as Remi’s, gives your night guard the deepest and quickest clean available.
- Manual Cleaning - Without an ultrasonic cleaner, you can still clean your night guard by hand, simply flushing it with warm water every time you take it out.
No matter how you clean it, let your custom night guard dry fully in open air before putting it in a clean, well-ventilated case. Good care and routine cleaning help your n guard last longer and support the best oral hygiene.
What can I do if my Remi Night Guard doesn't fit?
Remi is fully dedicated to getting you the ideal night guard, which is the reason behind our 45-night guarantee. Whatever the reason you are dissatisfied, tell us and we will fix it.
What if I have more questions?
Contact us anytime at support@Remi Wellness.com. We love hearing from our customers!
Custom Clear Removable Retainers
What material goes into Remi Custom Clear Removable Retainers?
Remi retainers are crafted from premium dental-grade plastic that is safe and long-lasting, with absolutely no BPA, phthalates, methyl methacrylate, acrylic, latex, gluten, or silicone. Nothing harsh, and nothing that should concern you when it sits in your mouth every night.
Must retainers be worn on the top and bottom teeth alike?
That varies with your treatment plan. A few people need a retainer on just one arch, while others need two. Your orthodontist can advise what works best to hold your smile in position, though for most people, wearing them on the upper and lower teeth delivers the best lasting results.
How do I take my Remi impressions?
It's simpler than it sounds. Your at-home kit contains all you need along with clear step-by-step directions. Press putty into the trays, bite for roughly 4 to 5 minutes, then mail the impressions back using the prepaid label provided. Done. Here's a quick video walking you through it.
Which thicknesses are available for Custom Clear Removable Retainers?
At 2mm thick, our retainers strike the ideal balance between toughness and comfort. They are sturdy enough to keep your teeth steady every night yet slim enough that you will barely notice them.
What should I do if I mess up when taking my impressions?
Errors occur, and there is no need to stress! Two of every item come in the box in case you want another attempt. Unsure about the result? Simply email us a photo at impressions@Remi Wellness.com and someone on our team will answer in 24-48 hours. Need extra supplies? Just say so.
What happens when my Remi Custom Clear Removable Retainers do not fit properly?
Remi is fully dedicated to getting you the ideal night guard, which is the reason behind our 45-night guarantee. Whatever the reason you are dissatisfied, tell us and we will fix it.
What if I have more questions?
Contact us anytime at support@Remi Wellness.com. We love hearing from our customers!
Custom Whitening Kit
What materials are Remi Custom Whitening Kits built from?
Your Remi Custom Whitening Kit includes trays crafted from premium dental-grade material that is safe and long-lasting, with no BPA, phthalates, methyl methacrylate, acrylic, latex, gluten, or silicone. The gel is a professional-strength formula containing 10% Carbamide Peroxide, built to whiten without triggering sensitivity.
How do I take my Remi impressions?
It's simpler than it sounds. The Remi At-Home Impression Kit contains all you need along with clear step-by-step directions. Press putty into the trays, bite for roughly 4 to 5 minutes, then mail the impressions back in the prepaid box provided. Done. Here's a quick video walking you through it.
What should I do if I mess up when taking my impressions?
Slip-ups are normal, so we prepared for them. Each kit ships with two of every item, giving you a built-in retry. Not certain your impressions turned out well? Send a photo by email to impressions@Remi Wellness.com and our team will review it. Should you need extra supplies, simply tell us.
What is the usual wait before a Custom Teeth Whitening Kit shows results?
A noticeably brighter smile shows up for most customers after just 14 nights of steady overnight use. Outcomes differ depending on your initial shade and your natural tooth color.
Do Custom Teeth Whitening Kits work for people with sensitive teeth?
People with very sensitive teeth may find some Custom Teeth Whitening Kits unsuitable, because whitening agents can lead to discomfort or pain. If your teeth are sensitive, talk to a dental professional before starting an at-home whitening kit so you know it's safe for you.
What advantages come with a Custom Teeth Whitening Kit?
- Trays molded to your mouth sit more comfortably and snugly than universal one-size trays.
- Because the fit is exact, the whitening gel spreads more evenly and reaches more of each tooth.
- Custom-fitted trays lower the chance of gel seeping out and irritating the gums.
- Whitening kits you use at home cost less than treatments performed professionally in a dental office.
What if I have more questions?
Contact us anytime at support@Remi Wellness.com. We love hearing from our customers!
Ultrasonic Cleaners
What science stands behind the deep clean?
Our Ultrasonic Cleaner sends out high-frequency ultrasonic waves at 42,000 Hz, producing millions of microscopic bubbles. Each bubble swells fast, collapses, and releases a large burst of energy. This constantly lifts plaque away without scratching your oral appliance or jewelry. Known as cavitation, it happens roughly 4000 times each second, so every surface and crevice stays in motion and gets cleaned, giving a very quick yet thorough result.
How much frequency is needed for ideal cavitation depends on the amount of water in the unit, along with the size and material of the oral device. Ultrasonic cleaning is dependable and safe, and has long been widely used in commercial, laboratory, industrial, and other settings.
Will Ultrasonic damage my oral appliance?
No. Ultrasonic cleaning relies on millions of microscopic bubbles that gently dislodge debris from your oral appliance or jewelry without damaging it. Water gets only slightly warm, so plastic retainers, aligners, and night guards won't melt.
Is the Ultrasonic Cleaner suitable for aligners, Invisalign, night guards, and retainers?
Yes! Our Ultrasonic Cleaner was made for retainers, night guards, aligners, and Invisalign trays. It clears away residue, leaves them looking fresh, and can help them last longer.
Can the Ultrasonic Cleaner clean jewelry?
Yes! By lifting off grime and residue, the Ultrasonic Cleaner can bring the sparkle back to jewelry. Keep in mind, though, that pieces made from softer materials or fitted with fragile settings can be more vulnerable to ultrasonic cleaning. To prevent harm, read the user manual and follow its care guidance.
Is a toothbrush not enough to clean my oral appliance?
Brushing your appliance can in fact harm it eventually, as toothbrush bristles tend to be overly rough. Besides, a brush simply cannot reach every nook for a deep clean.
What is the right schedule for cleaning my appliance in the Ultrasonic Cleaner?
The answer varies with the type of oral device you own. Your dentist or orthodontist is the best person to tell you how frequently to clean your appliance.
Is the Ultrasonic Cleaner HSA/FSA eligible?
No, the Ultrasonic Cleaner does not qualify for HSA/FSA.
Cordless Water Flosser
What is a Remi Cordless Water Flosser?
The Remi Cordless Water Flosser is a portable oral-care tool that sends a pulsing stream of water to clear plaque, food debris, and bacteria from between your teeth and under the gumline. It offers a handy substitute for regular string floss, particularly when you're traveling.
Can a Cordless Water Flosser remove tartar?
A Cordless Water Flosser is great at clearing plaque and leftover food, yet tartar that has already hardened onto teeth can be taken off only by a dental professional at a cleaning visit.
In what ways does a Cordless Water Flosser help oral health?
A Cordless Water Flosser can support better oral health by:
Thoroughly removing debris between teeth and at the gumline
- Lowering the chances of gingivitis and gum disease
- Kinder to your gums than string floss, which at times leads to bleeding or soreness
- Freshening breath by clearing out food that gets stuck
What is the charging routine for my Remi Cordless Water Flosser?
How often you recharge depends on the model and its battery. In general, one full charge of the Cordless Water Flosser keeps going for multiple weeks of ordinary use before it needs power again.
What is the proper way to care for and clean my Remi Cordless Water Flosser?
Care for your Remi Cordless Water Flosser by emptying the water tank after every use and cleaning the unit now and then as the instructions describe. That can involve passing a vinegar solution through the flosser to stop mineral deposits from forming.
Is a Remi Cordless Water Flosser able to stand in for regular flossing?
Remi’s Cordless Water Flosser does a good job cleaning the spaces between teeth, but it works best alongside regular string floss, particularly for plaque that clings firmly to the surface of a tooth.
Night Guard Cleaning + Teeth Whitening Foam
Tell me about Remi Night Guard Cleaning + Teeth Whitening Foam.
One handy foam does two jobs here, whitening your teeth and cleaning your device together. You apply it with custom dental appliances such as whitening trays, night guards, or retainers.
What is the mechanism behind the Night Guard Cleaning + Teeth Whitening Foam?
Our advanced formula includes 3.8% hydrogen peroxide, a whitening agent that is both safe and effective. Applied inside your custom trays or appliances, the foam gradually lifts stains and brightens your teeth.
What is the lifespan of a single bottle of the Night Guard Cleaning + Teeth Whitening Foam?
Per the listing, a single 1.69 fl oz (50 mL) bottle of the Night Guard Cleaning + Teeth Whitening Foam should last about a month when used routinely.
Does this Night Guard Cleaning + Teeth Whitening Foam work on every kind of dental appliance?
Absolutely. The Night Guard Cleaning + Teeth Whitening Foam works with custom whitening trays, night guards, and retainers alike. Its formula was built to clean and brighten at once whenever you wear any of these tailor-made dental devices.
Is the Night Guard Cleaning + Teeth Whitening Foam safe to use overnight?
Yes, it is made to be worn overnight, so the whitening foam does its work as you sleep. The advanced formula is safe to keep in your mouth for long stretches.
What is the recommended frequency for the Night Guard Cleaning + Teeth Whitening Foam?
We suggest applying the Night Guard Cleaning + Teeth Whitening Foam nightly whenever you put in your custom dental appliance. Sticking with it gives you the strongest whitening and cleaning payoff.
Does the Night Guard Cleaning + Teeth Whitening Foam contain gluten, and is it cruelty-free?
Yes. According to its description, the Night Guard Cleaning + Teeth Whitening Foam contains no gluten and is not tested on animals, so it suits shoppers who watch their diets or care about animal welfare.
What does the return policy cover for this product?
The Night Guard Cleaning + Teeth Whitening Foam comes with a 45-day money-back guarantee from Remi. Unhappy with it at any point in the 45 days after you buy? Reach out to Remi and get your money back in full.
Can I use the Night Guard Cleaning + Teeth Whitening Foam alongside other whitening products?
Experts generally advise against stacking several whitening products at once, since that can raise the chance of sensitivity or other side effects. Speak with a dental professional first if you plan to pair the Night Guard Cleaning + Teeth Whitening Foam with any other whitening treatment.
Teeth Whitening Gel
What is Remi’s Teeth Whitening Gel?
Remi’s Teeth Whitening Gel brightens teeth with a modern formula that is gentle enough to wear through the night.
How does the Whitening Gel work?
Carbamide peroxide in the gel dissolves stains and lightens the enamel, leaving your smile brighter.
Is the Whitening Gel safe?
Yes, its ingredients are both safe and effective, and the recipe is balanced to keep sensitivity low.
When can I expect to notice results?
Plenty of people notice a difference after several days, and peak whitening usually arrives within 1–2 weeks.
What is the recommended use schedule for the Whitening Gel?
Apply the Whitening Gel over 2 weeks and then rest for 2 weeks, because the concentration is strong. A single syringe covers 2 weeks, and a pack holds 3 syringes, so the full course runs 3 months.
Are there any side effects?
A few people notice short-lived sensitivity in their teeth or irritated gums, which typically fades once they stop using it.
Is the Whitening Gel manufactured in the USA?
Yes, the gel is made in the USA, and we are proud of it.
How do I maintain my whitening results?
Stay away from foods and beverages that stain, such as coffee, tea, and red wine. Cut back on alcohol and cigarettes too, since they can darken teeth and gradually wear down enamel. Brush with a whitening toothpaste, swish with water after anything that stains, and do touch-ups when needed to keep your smile brilliant.
UV Toothbrush Sanitizer
In what way does UVC light disinfect my toothbrush, and which germs does it really eliminate?
Microorganisms lose the ability to reproduce when UVC light damages their DNA and RNA. This device aims to wipe out as much as 99.9% of everyday germs sitting on the brush head.
What is the length of one full sanitizing cycle, and may I start several back to back?
A full cycle lasts roughly 6 minutes, then the unit turns itself off. Feel free to run another round for reassurance, though it is not necessary.
Is it compatible with powered brush heads and children's brushes, or just manual ones?
Yes. The compartment accommodates the majority of brush heads, electric ones and children's sizes included.
Does the brush have to be dry before it goes in?
No. A tiny integrated fan dries the bristles as it runs. For the best outcome, flick off any extra water first.
Should I sanitize after each brushing, or one time per day?
For the cleanest results, sanitize following every use, as bacteria multiply fast on wet bristles.
Can I bring the device on trips, and does it pass TSA?
Yes. Its small size makes it fine for a carry-on bag. Like any little electronic gadget, make sure it is switched off when you are not using it.
What is the proper way to clean the unit's interior?
Clean the inside using a soft, dry cloth. Do not soak it or use strong cleaners. When necessary, a slightly damp cloth is fine, but allow it to dry completely in open air before using it again.
Our support team is reachable Monday through Friday, 8 am-4 pm PST.